Contact enquiries and privacy
Greenall Technical Services Limited, trading as Radcut, is responsible for the personal information you provide. Contact: radcut@protonmail.com.
We use your name, email address and message to respond to enquiries and handle customer support, complaints and product-safety matters. We rely on our legitimate interests in providing support and maintaining appropriate records, and on contractual or legal obligations where applicable. We do not use contact enquiries for marketing.
Messages are handled through Wix and Proton Mail. Their services may process information outside the UK, using UK-recognised adequacy arrangements or approved contractual safeguards where required. Contact us for details or copies of applicable safeguards. We may also disclose relevant information to professional advisers, insurers or authorities where necessary to resolve a claim or meet legal obligations.
We retain information only for as long as needed to resolve the matter and meet applicable legal, product-safety and claims requirements, then delete it. Providing information is voluntary, but we need sufficient details to respond.
You may request access, correction, deletion, restriction or, where applicable, transfer of your information.
You also have the right to object to processing based on legitimate interests.
These rights are subject to legal conditions. Send requests or privacy complaints to radcut@protonmail.com. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Returns
If you bought from another retailer, contact that retailer about cancellations and statutory returns; its terms apply subject to your legal rights.
For consumer purchases made directly from us online or by other distance-selling methods, you may cancel without giving a reason within 14 days after delivery and must return the goods within 14 days after notifying us. You pay the direct return cost where we informed you of this before purchase.
For a full-order cancellation, we refund the goods and standard outbound delivery charge. We may deduct any legally permitted reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Refunds are made without undue delay and within 14 days after receiving the returned goods or evidence of dispatch, whichever is earlier.
Where goods bought from us are faulty, misdescribed or otherwise fail to meet statutory requirements, we cover the necessary return costs. Your statutory rights are unaffected.